Frequently Asked Questions
Find answers to common questions about our copywriting services, quality standards, billing, and freelance opportunities.
Questions about Content Production
How long are your turnaround times?
Our usual turnaround times are six days for smaller orders and ten days for larger orders. We can offer a premium service with shorter turnarounds if necessary.
What is a wordcount?
A wordcount is, quite simply, how many words a completed post or article has. More doesn’t always mean better, so we’ll advise you on the optimum wordcounts for your needs.
What format are articles delivered in?
You’ll receive your articles in either Word or Excel.
What subjects don’t you cover?
We cover most subjects, but we will refuse any orders that involve anything illegal, immoral or that require a licenced person to write (such as legal or medical matters).
Who owns the copyright for the content?
As soon as we receive conformation of receipt for the final version of the content, you own it outright.
Can I speak directly to the writer?
No. Our client service team is the frontline, which keeps our writers free of distractions.
Do you offer languages other than English?
Not at present, but if you think you could help us here, then email hello@articles.co.uk
Questions about Content Quality & Plagiarism
Is content proofread?
All material receives dual proofreading and peer review before delivery. We also offer two complimentary revisions post-delivery, so you can be confident the final product meets your standards.
What is your plagiarism policy?
We have a zero-tolerance policy for plagiarism. We employ detection software to screen all content before delivery, and any writer found to have plagiarised is immediately removed from our roster.
Questions about Billing and Commercials
What payment methods do you accept?
Bank transfers are our preferred payment method. We also accept Visa and Mastercard.
When is payment required?
Payment is requested in advance of work commencement.
Do you offer guarantees?
Yes. We offer a 100% money-back guarantee covering your first five orders, up to three articles per order.
Questions about Freelance Copywriting Roles
Are your copywriters employees?
No. All of our copywriters operate as freelance suppliers.
Are you currently hiring?
Yes! We’re always on the lookout for talented writers. Visit our freelance roles page to find out more.
How are rates and work distributed?
Writers set their own rates. Work distribution depends on experience, specialties, availability, and reliability.
How important are deadlines?
Deadline adherence is paramount. Meeting deadlines is one of the most important factors we consider when assigning work.